Terms of Use

Effective Date: 29 August 2025

Operator: Vwells
Contact: [email protected]

1. Acceptance of Terms

By accessing or using Vwells, you agree to these Terms of Use and our Privacy Policy. If you do not agree, do not use the platform.

2. User Accounts & Conduct

You must provide accurate information and keep your login credentials secure. You are responsible for all activity under your account.

You agree not to:

  • Post or promote illegal, abusive, defamatory, hateful, or discriminatory content
  • Harass, stalk, or impersonate others
  • Use bots, scrapers, or other automated systems to access or disrupt the platform
  • Circumvent moderation, community rules, or platform restrictions

Harassment includes, but is not limited to:

  • Repeatedly tagging or messaging a user who has expressed disinterest or requested no contact
  • Flooding a Vwell with posts or comments contrary to the wishes of the community or its moderators
  • Attempting to rejoin a Vwell from which you've been removed, including via alternate accounts

We may suspend or permanently ban accounts that violate these rules, attempt to evade moderation, or engage in disruptive or illegal behavior. Illegal activity will result in immediate termination and may be reported to authorities.

If you are banned while on a paid Pro subscription (monthly or annual), your subscription will be cancelled and you will not be entitled to any refund.

3. User Content & Licensing

You retain ownership of content you submit. By posting on Vwells, you grant us a non-exclusive, worldwide, royalty-free license to store, display, and distribute your content within the platform and to users. You must have the rights to everything you post and are solely responsible for your content.

4. Community-Run Vwells

Some Vwells may be moderated by users via democratic tools. These communities may enforce additional rules. Community admins may remove content or users from their Vwells. We reserve final authority to moderate any Vwell or content across the platform to maintain the safety, integrity, or values of the service.

5. Paid Accounts & Subscriptions

Pro features are available through either monthly or annual billing. Subscriptions renew automatically unless cancelled before the next billing cycle.

Refunds are not guaranteed and are granted solely at our discretion. Users banned for violations are not eligible for refunds. Accounts with unpaid balances may be suspended, downgraded, or referred to collections if necessary.

6. Termination & Account Deletion

You may delete your account at any time through your account settings. We may suspend or permanently terminate accounts for violating these Terms, harassing users or communities, engaging in fraud, or endangering the platform or its users.

We may retain certain data as required by law, including transaction records and moderation logs.

7. Platform Changes

Vwells is provided "as is." We may change, suspend, or discontinue any features or services at any time without notice. Continued use after changes constitutes acceptance of the updated Terms.

8. Legal Compliance & Disputes

These Terms are governed by the laws of the United Kingdom. You agree to attempt informal resolution of any dispute before taking legal action. Disputes may be brought before UK courts or an appropriate alternative dispute resolution body.

9. Indemnity

You agree to indemnify and hold harmless Vwells, its operator, affiliates, and moderators from any claims, damages, liabilities, or expenses arising from your use of the platform, your content, or your breach of these Terms.

10. Contact

Questions? Email [email protected]